Refund & Cancellation Policy

1. How to Cancel

You can cancel your BarqScanner subscription at any time — no questions asked, no cancellation fee.

To cancel: Log in to your dashboard → Settings → Billing → Cancel Subscription.

Cancellation takes effect at the end of your current billing period. You continue to have full access to all features of your current plan until that date.

2. What Happens After Cancellation

When your subscription ends:

• Your account is automatically moved to the Free plan (50 scans/month)
• All API keys continue to work — they are not deleted
• Stations remain paired — they can still scan (within Free plan limits)
• Keyboard Wedge and Widget features are paused until you upgrade again
• Your scan history and settings are preserved

Your account and data are not deleted when you cancel a subscription. To permanently delete your account and all associated data, go to Dashboard → Settings → Account → Delete Account.

After account deletion, your data is permanently removed within 30 days. Billing records are retained for 7 years as required by Indian tax law.

3. Refund Policy

Monthly subscriptions: We do not offer refunds for the current billing period. When you cancel, you keep access until the period ends and are not charged again.

Exceptions — we will issue a refund if:

• You were charged in error (duplicate charge, wrong amount)
• The service was unavailable for more than 24 consecutive hours in a month due to our fault
• You contact us within 48 hours of your first payment and have made zero API calls

Approved refunds are processed within 5–10 business days to your original payment method. Processing time depends on your bank.

4. Free Plan

The Free plan is free forever — no credit card is required. There is no charge to cancel or delete a Free account. Simply go to Dashboard → Settings → Account → Delete Account if you wish to remove your data.

5. Annual Plans (If Applicable)

If annual billing is offered and you purchase an annual plan:

• You may cancel at any time during the year
• No refund is issued for the remaining months in the annual period, except within the first 14 days of purchase if fewer than 100 API calls have been made
• At the end of the annual period, you are not auto-renewed without your confirmation

6. Disputes & Chargebacks

If you believe you have been charged incorrectly, please contact billing@barqscanner.com before initiating a chargeback with your bank. We respond within 1 business day and resolve billing disputes quickly.

Initiating an unjustified chargeback may result in immediate account suspension and restriction from future access to BarqScanner services. We cooperate fully with payment processors during dispute resolution.

7. Contact

For all billing and refund questions:

• Email: billing@barqscanner.com
• Response time: within 1 business day
• Hours: Monday to Saturday, 9am–6pm IST

Please include your account email and a description of the issue. For refund requests, include your payment date and the reason for the request.